Refund policy

All sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind.

This is the standard across the hair industry, and there's a good reason for it.

Why

Hair is a hygiene product. Once a bundle, wig, or braiding pack leaves our hands, we have no way to verify how it has been stored or handled — and we will not send an item that has been in someone else's home on to the next customer. A store that takes hair back is either throwing it away or quietly restocking it. We'd rather be straight with you before you buy.

Order carefully

We'd rather you get it right the first time than be disappointed. Before you check out:

Check the length, density, and shade code on the listing — shade codes like 1B, 27, and R6/613 are industry standard and are listed on every product
Read the full description for fiber type and heat tolerance
Look at every photo, including the texture close-ups
If you're unsure about anything, message us before you order. We'll answer honestly, even if the answer is that a product isn't right for you.

Color and texture variation

Screens differ, and hair dyed in different batches can vary slightly in tone. Minor variation between the photograph and the item you receive is normal and is not considered a defect.

Cancellations

If you need to cancel, email us at hello@tresspoint.com as soon as possible. We can usually cancel an order before it ships. Once a package has been handed to the carrier, it cannot be cancelled.

If something is genuinely wrong

Final sale covers change of mind. It does not mean we walk away if we made a mistake.

If your order arrives damaged, defective, or is not the item you ordered, contact us at hello@tresspoint.com within 7 days of delivery with your order number and clear photos of the item and its packaging. We will replace it or refund it in full, including shipping, and we'll cover any return label. This is the only circumstance in which we issue a refund.

Lost or undelivered packages

If a package goes missing in transit, contact us and we'll open a trace with the carrier and make it right. See our Shipping Policy for how we handle packages marked delivered.